薪资：面议
工作地点：台湾
IBM-台湾国际商业机器：1000人以上
This System Services Representative (SSR) will be responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware products (mainly IBM IBM Power /Storage system), software and operating systems.
SSR is the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. SSR advises clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. SSR may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products.
SSR is accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, SSR is the IBM technical interface to clients and manage the situation until the problem is fixed. SSR has a thorough understanding of, and are able to articulate, IBM's technical support strategy. |
