求职摘要详情描述IT Support Specialist Job Description TikTok is a destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and moments that matter, directly from the mobile phone. TikTok enables everyone to be a creator and encourages users to share their passion and creative expression through their videos. TikTok is based in Los Angeles, with global offices in London, Tokyo, Seoul, Shanghai, Beijing, Singapore, Jakarta, Mumbai, and Moscow. In early 2018, TikTok was one of the most downloaded apps in the world. TikTok is available worldwide for iOS and Android. We are seeking an IT Support Specialist to help us grow our IT environment. The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users. As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions. Reporting to Regional Service Desk Lead, typical responsiblities will include: • Provide top-notch IT support to our local offices as well as our world-wide remote office workers. • Interface daily with other technical staff, and work on assignments and delivering services to end-users • Monitor our corporate and development infrastructure and assist in its growth • Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity. • Support both Windows and Mac systems in the corporate environment. This includes desktops, laptops, servers and systems. Additional responsibilities include: • Guide user to use self-service IT resources, such as ticketing system and knowledge base • Provide event support, setup AV and live stream equipment • Perform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X and network services • Mobile device setup, installation and/or post installation support • Create IT instructions • On-call rotation including weekends Required Skills: • College Degree in Computer Science, Systems Science, and Computer Engineering or 2+ years of relevant discipline. • Excellent customer service, organizational, prioritization, multitasking and communication. • Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup. • Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist. • Strong working knowledge of common applications: email (Gmail), GSuite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome...Etc.) • Ability to follow written and verbal instructions, willingness to learn new procedures and tasks Desired Additional Skills: • Bilingual (Mandarin/English) • Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.) • Basic scripting cabability (Shell, python, Perl PHP, C+++, Java) • Experience setting-up and deploying Audio/Visual equipment
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